Announcements

We have been advised by our carrier that certain areas of the country may be impacted by the severe weather conditions. We have received notification that Scotland is being affected by heavy snow and icy road conditions are affecting areas in the South of England.

Deliveries have been affected and we are monitoring the situation. If you have an order destined for an area affected by the current weather conditions which will affect the 'Next Day' service, please contact our customer services team cs@birtwistles.co.uk who will endeavour to help you.

To check your location for details please visit the following page: DPD Service DPD Disruption Status

General

If you have previously registered on our former website Birtwsitles.net then you will need to register your account. We have moved onto a new platform and we have not transferred any account details across, so take a moment to register and so you can keep track of your orders. 

If you are using a PC to place your order and you currently have Microsoft Edge you may be on the earlier version that is not compatible with this site. If you upgrade your browser to the new version you will be able to process your order without any issues. 

If you are finding that the checkout button is not working please check the following.

1. You are not using Internet Explorer. This is not a browser that is supported by our platform. We do support Google Chrome and Microsoft Edge.

2. You have cleared the cache from the browser, this can prevent from the options of Home Delivery and Click & Collect. To clear the browser cache simply click onto the webpage an press Ctrl+F5 (If that doesn’t work, try Shift+F5 or Ctrl+Shift+R).

We use DPD's 'Next Day' delivery service which covers mainland UK. There are some exceptions which you can are able to check using the DPD services lookup, you will need to check that the 'Next Day' service is available for your postcode. Please click for further delivery information.

Unfortunately we are unable to change the contents of the existing meat hampers. You can however find all the contents of the hampers which are available online to build the hamper you want. 

No, only products listed on the website are available for purchase.

We will however be updating our product list each week, we aim to add 5 new products per week so if you would like to buy something that we do not currently have on offer send us an email to orders@birtwistles.co.uk or submit a request through our contact page and we will look into it for you.

All our products are sent out fresh and in most cases can be frozen. Please always check the individual item labels for important information such as use by dates, allergens as these will vary per product.

We are using a new secure payment system for this website that has introduced additional checks against payments online, if you are having any difficulty with the payment process please contact us at cs@birtwistles.co.uk and we will review this for you. 

If you have registered your details when ordering you will have the ability to login to your account and amend your address details. If you have already placed an order but your address details were incorrect email our customer services team at cs@birtwistles.co.uk we will amend the address before your order is dispatched. 

It may be possible to add to your order so long as inform us with at least 2 days notice before your due delivery date. Unfortunately once the order is being processed it can no longer be possible to amend the order.

Whilst we endeavour to fulfil every order with the products requested, for reasons out of our control this may not always be possible, in the event of us having to substitute a products we will where possible try to inform you of this prior to dispatching your order.

If you have an issue with your order please contact our customer services team who will be happy to help you, email them at cs@birtwistles.co.uk. Please include photographic evidence of the outer packaging, affected products and the internal packaging, where possible include the product labels.

Customer support

Contact our customer services team using Live Chat below - We have customer services available from 8am-4pm Mon-Fri. 

Send a message

You can contact us anytime using the contact form and our customer services will be in touch.