Deliveries

All orders are placed on a day 1 for day 3 basis, for example an order placed on Monday will be with you by Wednesday. We have a schedule that we aim to work to and these times will only change due to increased volume of orders. 

We offer FREE delivery on all orders. 

You can select the delivery date in the future for up to 30 days. We automatically blank dates that are none-delivery dates. 

All our products are sent out fresh and contain food-safe ice gel packs to help keep your order chilled during transport.

Carrier (DPD)

We have been made aware by DPD that they cannot guarantee next day to Northern Ireland even though DPD does show 'Next Day' on their website. Unfortunately, due to the perishable nature of our products we will no longer be able to fulfil any orders to Northern Ireland.

We use DPD's 'Next Day' delivery service which covers mainland UK. There are some exceptions which you can are able to check using the DPD services lookup, you will need to check that the 'Next Day' service is available for your postcode. 

As a general rule deliveries are available Tuesday through to Saturday. 

The delivery schedule is as follows: 

Order Day Delivery Day

Monday - Wednesday

Tuesday - Thursday

Wednesday - Friday

Thursday - Saturday 

Friday to Sunday - Tuesday 

We do however have a cut off at 10am for deliveries in order to manage your orders effectively. We also have the option for Click & Collect during the checkout process. 

Whilst you have the chance to select your delivery date at checkout we appreciate things can change and you may not be in as planned when your delivery arrives. DPD will notify you of an expected delivery time via SMS or email, they will also leave your package safe when delivering. 

Whilst we aim to have our orders delivered first time, on time we understand that this is not always possible.  Orders can be delayed for various reasons but should be with you on your chosen delivery date, if however, your order has not arrived by 7pm please contact us via email and we will investigate the matter for you. 

Click & Collect

Click & Collect is currently only available in the Manchester area for anyone that can collect from our onsite shop. Simply select Click & Collect during the checkout stage, select your preferred collection date and time and your order will be ready for collection. Please remember to bring proof of your order when collecting.

When you select the Click & Collect option your shipping/delivery address will default to Birtwistles Catering Butchers address as this is where the collection will be from. We only have the one address setup for Click & Collect currently, but we are exploring other options for this.  

Whilst Click & Collect is available to anyone, the limitation at this point is being able to get to our site for a designated date and time in order to collect your order. This feature is aimed at those who are unable to visit the shop during trading hours and still want to collect rather than depending on a delivery service. 

We are currently trialling the Click & Collect option, if this proves to be successful we will then extend this to more date and times. 

Customer support

Contact our customer services team using Live Chat below - We have customer services available from 8am-4pm Mon-Fri.

Send a message

You can contact us anytime using the contact form and our customer services will be in touch.